Logo

FIVN

Five9, Inc.

FIVN

Five9, Inc. • NASDAQ
$19.59 ▲ 0.15% (+0.03)
Market Cap $1.50 B
52w High $49.90
52w Low $17.71
Dividend Yield 0%
P/E 51.55
Volume 701.06K
Outstanding Shares 76.40M

Income Statement

Period Revenue Operating Expense Net Income Net Profit Margin Earnings Per Share EBITDA
Q3-2025 $285.832M ▲ $137.226M ▼ $17.973M ▲ 6.288% ▲ $0.23 ▲ $64.609M ▲
Q2-2025 $283.269M ▲ $156.965M ▼ $1.154M ▲ 0.407% ▲ $0.015 ▲ $26.001M ▲
Q1-2025 $279.705M ▲ $159.16M ▲ $576K ▼ 0.206% ▼ $0.01 ▼ $-5.428M ▼
Q4-2024 $278.66M ▲ $151.817M ▼ $11.577M ▲ 4.155% ▲ $0.15 ▲ $19.431M ▲
Q3-2024 $264.182M $157.672M $-4.479M -1.695% $-0.06 $13.184M

Balance Statement

Period Cash & Short-term Total Assets Total Liabilities Total Equity
Q3-2025 $676.156M ▲ $1.768B ▲ $993.119M ▲ $775.286M ▲
Q2-2025 $635.876M ▼ $1.705B ▼ $987.483M ▼ $717.377M ▲
Q1-2025 $1.042B ▲ $2.09B ▲ $1.426B ▼ $664.286M ▲
Q4-2024 $1.006B ▲ $2.051B ▲ $1.429B ▼ $622.192M ▲
Q3-2024 $966.663M $2.008B $1.442B $565.586M

Cash Flow Statement

Period Net Income Cash From Operations Cash From Investing Cash From Financing Net Change Free Cash Flow
Q3-2025 $17.973M ▲ $59.196M ▲ $-71.91M ▼ $576K ▲ $-12.07M ▲ $48.692M ▲
Q2-2025 $1.154M ▲ $35.061M ▼ $229.166M ▲ $-428.962M ▼ $-164.735M ▼ $21.569M ▼
Q1-2025 $576K ▼ $48.384M ▼ $-38.103M ▼ $-2.163M ▼ $8.118M ▼ $34.928M ▲
Q4-2024 $11.577M ▲ $49.815M ▲ $18.191M ▼ $3.327M ▲ $71.333M ▼ $32.512M ▲
Q3-2024 $-4.479M $41.122M $75.362M $-1.014M $115.47M $20.796M

Revenue by Products

Product Q1-2025Q2-2025Q3-2025
Reportable Segment
Reportable Segment
 $280.00M ▲$280.00M ▲$290.00M ▲

Five-Year Company Overview

Income Statement

Income Statement Revenue has grown steadily over the past several years, showing that demand for Five9’s cloud contact center platform continues to expand. Profitability, however, is still a work in progress: gross profit has improved nicely, but operating income and net income remain slightly negative, though they are trending closer to breakeven. This pattern suggests a business that is deliberately spending heavily—especially on growth and innovation—while gradually tightening its cost structure. The improvement in earnings before interest, taxes, and depreciation points to better underlying economics, but the company is not yet consistently profitable on a net basis. Overall, the income statement reflects a classic growth software profile: strong top-line momentum paired with controlled but ongoing losses.

Balance Sheet

Balance Sheet The balance sheet shows a company that has scaled up its asset base to support growth, with total assets rising meaningfully over the past few years. Cash levels have improved from earlier years, giving Five9 more flexibility to invest and weather volatility. Debt, however, is sizable and has increased, which adds financial risk and makes the company more sensitive to interest costs and capital market conditions. Shareholders’ equity has strengthened, indicating that the company has been building its capital base over time, partly through retained capital despite ongoing losses. In short, Five9 has a more robust balance sheet than in the past, but it carries a meaningful debt load that needs ongoing attention.

Cash Flow

Cash Flow Despite accounting losses, Five9 generates solid positive cash flow from its operations, and this cash generation has improved over time. After deducting relatively modest capital spending, the business has consistently produced positive free cash flow in most recent years, with only a brief dip into slightly negative territory during a heavier investment year. This pattern suggests the subscription model is cash-efficient and that customers are paying reliably, even as the company invests in growth. The ability to fund much of its expansion from internal cash, rather than relying entirely on new financing, is a key strength. However, continued discipline around spending and capital allocation remains important given the existing debt balance.

Competitive Edge

Competitive Edge Five9 operates in a crowded and strategic market—cloud contact centers—where it competes with both legacy call-center vendors and large cloud and software platforms. Its strengths include a cloud-native architecture, broad and integrated product suite, and deep ties to major CRM systems, all of which make its solution harder to replace once adopted. High switching costs, mission-critical reliability, and a reputation for strong uptime and customer support further reinforce customer stickiness. At the same time, the company faces ongoing pressure from well-funded rivals, rapid technology shifts in AI, and buyers who often prefer platforms that integrate tightly with their existing ecosystems. Overall, Five9 appears to have a defensible niche with real stickiness, but it must continually innovate to stay ahead in a fast-moving market.

Innovation and R&D

Innovation and R&D Five9 is clearly leaning into innovation, especially around artificial intelligence and automation in the contact center. It invests a large portion of its revenue into research and development, which has produced an extensive AI-driven platform that covers virtual agents, routing, analytics, and workflow automation. The newer “agentic” initiatives aim to make AI more autonomous and proactive, reshaping how human agents work by shifting them toward higher-value interactions. Deep integrations with tools like CRM and IT service platforms, vertical-specific solutions, and strategic acquisitions to enhance its data and AI stack all point to a long-term, innovation-led strategy. The key uncertainty is execution: the payoff from this heavy R&D commitment depends on Five9’s ability to turn advanced features into clear customer wins and durable market share gains.

Summary

Five9 looks like a mature growth software company that has already proven demand for its cloud contact center platform and is now working to convert scale and innovation into consistent profitability. Revenue and gross profit trends are strong, cash generation is healthy, and the balance sheet is more solid than in earlier years, although leverage is not trivial. The strategic bet is squarely on AI-powered customer experience, backed by heavy R&D spending and a broad, integrated platform that raises switching costs for customers. At the same time, competition is intense, technology cycles are fast, and the company still runs at a small accounting loss, all of which introduce execution and profitability risk. Going forward, the main things to watch are: continued revenue growth, progress toward durable net profitability, debt management, and clear evidence that the AI roadmap is deepening Five9’s competitive edge rather than just matching peers.

NEWS

November 24, 2025 · 4:05 PM UTC

Five9 Announces Upcoming Conference Participation

Read more

November 19, 2025 · 4:33 PM UTC

Five9 Announces Winners of the 2025 New Era of CX Awards at CX Summit Nashville

Read more

November 18, 2025 · 9:00 AM UTC

Five9 Launches New Genius AI Innovations to Accelerate Agentic CX at Five9 CX Summit 2025

Read more

November 11, 2025 · 4:05 PM UTC

Five9, Inc. Commences $50 Million Accelerated Share Repurchase Agreement

Read more

November 6, 2025 · 4:05 PM UTC

Five9 Reports Record Revenue of $286 Million for the Third Quarter

Read more