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TTEC

TTEC Holdings, Inc.

TTEC

TTEC Holdings, Inc. • NASDAQ
$3.36 ▲ 2.44% (+0.08)
Market Cap $163.13 M
52w High $5.86
52w Low $2.49
Dividend Yield 0.12%
P/E -9.08
Volume 219.72K
Outstanding Shares 48.55M

Income Statement

Period Revenue Operating Expense Net Income Net Profit Margin Earnings Per Share EBITDA
Q3-2025 $519.143M ▲ $93.179M ▼ $-13.371M ▼ -2.576% ▼ $-0.28 ▼ $38.704M ▼
Q2-2025 $513.571M ▼ $95.422M ▼ $-7.987M ▼ -1.555% ▼ $-0.17 ▼ $44.685M ▼
Q1-2025 $534.228M ▼ $95.492M ▼ $1.384M ▼ 0.259% ▼ $0.029 ▼ $55.056M ▼
Q4-2024 $567.437M ▲ $103.213M ▲ $2.001M ▲ 0.353% ▲ $0.042 ▲ $57.695M ▲
Q3-2024 $529.427M $101.312M $-21.122M -3.99% $-0.44 $36.153M

Balance Statement

Period Cash & Short-term Total Assets Total Liabilities Total Equity
Q3-2025 $73.508M ▼ $1.682B ▼ $1.401B ▲ $263.395M ▼
Q2-2025 $82.559M ▼ $1.695B ▼ $1.4B ▼ $277.886M ▲
Q1-2025 $85.135M ▲ $1.726B ▼ $1.445B ▼ $263.974M ▲
Q4-2024 $84.991M ▼ $1.753B ▼ $1.485B ▼ $250.254M ▼
Q3-2024 $96.929M $1.826B $1.531B $277.305M

Cash Flow Statement

Period Net Income Cash From Operations Cash From Investing Cash From Financing Net Change Free Cash Flow
Q3-2025 $-13.371M ▼ $4.204M ▼ $-9.494M ▼ $-3.971M ▲ $-9.051M ▼ $-9.59M ▼
Q2-2025 $-7.987M ▼ $92.709M ▲ $-9.022M ▼ $-83.302M ▼ $-2.576M ▼ $99.89M ▲
Q1-2025 $3.246M ▲ $21.592M ▲ $-5.279M ▼ $-13.735M ▲ $144K ▲ $16.186M ▲
Q4-2024 $2.001M ▲ $-1.086M ▲ $36.796M ▲ $-53.088M ▼ $-11.938M ▼ $-9.794M ▲
Q3-2024 $-18.968M $-91.377M $-8.753M $90.494M $-2.741M $-100.16M

Revenue by Products

Product Q4-2024Q1-2025Q2-2025Q3-2025
TTEC Digital
TTEC Digital
 $230.00M ▲$110.00M ▼$110.00M ▲$120.00M ▲
TTEC Engage
TTEC Engage
 $870.00M ▲$430.00M ▼$400.00M ▼$400.00M ▲

Five-Year Company Overview

Income Statement

Income Statement TTEC’s income statement shows a company that grew steadily through the pandemic era but has since hit a tougher patch. Revenue climbed for several years and then slipped back more recently, suggesting softer demand or pricing pressure. Profitability has eroded: gross margins are thinner, operating profit has swung from solidly positive to a loss, and the most recent year shows a sizable net loss instead of the modest profits seen before. Overall, the business has shifted from a growth‑with‑profit story to a turnaround situation where restoring margins and stabilizing revenue are key challenges.

Balance Sheet

Balance Sheet The balance sheet reflects a business that has scaled up but taken on a meaningful debt load to do so. Total assets are higher than a few years ago, but cash remains relatively modest. Debt has risen significantly over time and now sits well above the company’s equity, which has been reduced by recent losses. This leaves TTEC more financially leveraged and more sensitive to interest costs or further earnings weakness. The company still has a meaningful asset base, but its financial cushion is thinner than in prior years, so balance sheet strength is an area to watch closely.

Cash Flow

Cash Flow Cash generation has weakened notably. In prior years, TTEC consistently produced positive operating cash flow and free cash flow, which helped support investment and debt service. In the latest year, operating cash flow turned negative and free cash flow followed, not because of a big jump in capital spending but mainly due to weaker underlying operations. This shift from cash generator to cash consumer raises questions about how comfortably the company can fund its strategy and manage its debt if conditions do not improve.

Competitive Edge

Competitive Edge Strategically, TTEC sits in an attractive part of the tech-services world: customer experience and contact center solutions, increasingly driven by cloud and AI. Its integrated model—combining technology (TTEC Digital) with large-scale service operations (TTEC Engage)—gives it an end‑to‑end offering that many point-solution rivals lack. Long‑term client relationships and high retention support the idea of switching costs and some stickiness. However, the CX and BPO market is highly competitive, with pressure from global outsourcers, cloud platforms, and in‑house solutions. Recent revenue and margin trends suggest that, despite its strategic strengths, TTEC is not immune to intense competition, client budget cycles, and pricing pressure.

Innovation and R&D

Innovation and R&D TTEC appears to be leaning heavily into innovation as its main differentiator. It offers a cloud‑based CX platform, proprietary AI tools for translation, fraud detection, and agent training, and a suite of performance and analytics products. Partnerships with major technology vendors help it deliver modern, integrated solutions without building everything from scratch. Much of its “R&D” is expressed through platform development, AI capabilities, and specialized vertical offerings rather than pure lab research. The opportunity is clear: if clients adopt these AI‑enabled solutions at scale, TTEC could move up the value chain. The risk is that tight finances and negative cash flow could eventually constrain how aggressively it can invest in these innovations if performance does not rebound.

Summary

TTEC today is a mix of strategic promise and financial strain. On the positive side, it operates in a structurally growing area—AI‑driven customer experience—with differentiated, integrated offerings and deep relationships with blue‑chip technology partners and long‑standing clients. On the negative side, recent results show declining revenue, a swing to operating and net losses, weaker cash flow, and a more leveraged balance sheet with reduced equity. The central questions going forward are whether TTEC can convert its AI‑centric strategy into renewed growth, restore margins, and generate reliable cash while managing its debt load. The company’s long‑term positioning looks conceptually strong, but execution, financial discipline, and the timing of any recovery are key uncertainties.

NEWS

November 25, 2025 · 9:14 PM UTC

TTEC Expands Operations in Egypt Following Global Offshoring Summit Engagement

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November 20, 2025 · 8:49 AM UTC

TTEC Builds Momentum Across Latin America as Leading Retail Banks Turn to the Region for Customer Experience Excellence

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November 10, 2025 · 9:25 AM UTC

Fast-Forward to 2026: TTEC Reveals the Next Big Shifts in Customer Experience

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October 15, 2025 · 5:39 PM UTC

TTEC Schedules Third Quarter 2025 Earnings Release and Webcast of Investor Conference Call

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September 25, 2025 · 5:33 PM UTC

TTEC Digital achieves 2025-2026 Microsoft AI Business Solutions Inner Circle award

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