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ZENV

Zenvia Inc.

ZENV

Zenvia Inc. • NASDAQ
$1.20 ▲ 4.99% (+0.06)
Market Cap $62.58 M
52w High $3.03
52w Low $1.02
Dividend Yield 0%
P/E 0
Volume 9.22K
Outstanding Shares 52.15M

Income Statement

Period Revenue Operating Expense Net Income Net Profit Margin Earnings Per Share EBITDA
Q2-2025 $285.701M ▼ $66.611M ▲ $-41.983M ▼ -14.695% ▼ $-0.8 ▼ $-8.345M ▼
Q1-2025 $295.946M ▲ $63.86M ▲ $3.662M ▲ 1.237% ▲ $0.07 ▲ $40.766M ▲
Q4-2024 $231.436M ▼ $51.469M ▼ $-134.914M ▼ -58.294% ▼ $-2.6 ▼ $-149.733M ▼
Q3-2024 $284.449M ▲ $71.938M ▼ $52.621M ▲ 18.499% ▲ $1.05 ▲ $85.28M ▲
Q2-2024 $231.159M $77.519M $-16.045M -6.941% $-0.33 $33.813M

Balance Statement

Period Cash & Short-term Total Assets Total Liabilities Total Equity
Q2-2025 $32.611M ▼ $1.672B ▼ $930.109M ▼ $742.161M ▼
Q1-2025 $86.125M ▼ $1.746B ▲ $963.472M ▼ $783.009M ▲
Q4-2024 $116.884M ▲ $1.744B ▼ $972.139M ▲ $771.415M ▼
Q3-2024 $102.662M ▲ $1.846B ▲ $960.64M ▼ $885.624M ▲
Q2-2024 $89.411M $1.785B $964.084M $820.494M

Cash Flow Statement

Period Net Income Cash From Operations Cash From Investing Cash From Financing Net Change Free Cash Flow
Q2-2025 $-41.983M ▼ $-25.036M ▼ $-191K ▲ $-29.088M ▲ $-53.514M ▼ $-25.036M ▼
Q1-2025 $3.662M ▲ $7.393M ▼ $-10.155M ▲ $-29.373M ▼ $-30.759M ▼ $-2.437M ▼
Q4-2024 $-134.86M ▼ $45.919M ▼ $-14.225M ▲ $-16.412M ▲ $14.222M ▲ $51.115M ▼
Q3-2024 $0 ▲ $56.583M ▲ $-14.886M ▲ $-29.276M ▼ $13.251M ▼ $56.583M ▲
Q2-2024 $-16.045M $18.134M $-21.078M $21.459M $17.886M $9.625M

Five-Year Company Overview

Income Statement

Income Statement Revenue has grown steadily each year, showing that demand for Zenvia’s services is expanding. Gross profit has also improved over time, suggesting the core business is becoming more valuable and moving up the value chain. Operating results have moved from deeper losses toward roughly break-even, which indicates better cost control and efficiency in the underlying operations. However, the company still reports net losses every year. Losses narrowed for a while but widened again in the latest year, even as revenue rose and operating performance improved. That usually points to costs below the operating line, such as interest, currency effects, or one-off charges, weighing on the bottom line. Overall, the trend shows a business gaining commercial traction but not yet consistently profitable at the net income level.

Balance Sheet

Balance Sheet The balance sheet looks relatively stable, with total assets holding fairly steady over the last few years. Debt is present but not excessive relative to the size of the company, which keeps financial leverage at a moderate level. Equity is clearly positive but has been drifting down from its post‑IPO peak, reflecting accumulated losses over time. Cash balances were temporarily high after the listing, then normalized and now sit at a more modest level. The company has room to operate, but the cushion is not huge, so maintaining positive cash generation and access to financing remains important. Overall, the balance sheet is not stretched, but it does not offer the very large safety buffer that some more mature, cash‑rich software companies enjoy.

Cash Flow

Cash Flow Cash flow is a relative bright spot. After an early period of negative operating cash flow, Zenvia has produced positive cash from operations for several years in a row. That suggests the business model is capable of generating real cash, not just accounting revenue. Free cash flow has also been positive in recent years, helped by fairly low and stable investment spending. Capital expenditures are modest, which fits a software and cloud model that scales more through code than heavy physical assets. The main risk is that cash generation is still not very large compared with the company’s size, so any setback in sales growth or collections could quickly tighten liquidity. But the direction of travel on cash has been improving.

Competitive Edge

Competitive Edge Zenvia has built a strong niche as a customer experience platform focused on Latin America. Its deep local presence, understanding of regional regulations and consumer behavior, and support in local languages give it an edge versus global competitors trying to adapt one-size-fits-all products to the region. The company’s main strength is its integrated customer cloud platform covering the entire customer journey—attraction, conversion, service, and ongoing success—rather than just a single communication tool. The acquisitions of Sirena (for WhatsApp‑based sales and service) and Movidesk (for help desk and service desk) have been folded into a single offering, which is appealing for businesses that want fewer vendors and a more unified view of the customer. Its product‑led, usage‑based model can support scalable growth if customers expand their interaction volumes over time. The flip side is that Zenvia operates in a very crowded space against both global players and local specialists in messaging, ticketing, and marketing automation. Maintaining differentiation through integration, ease of use, and localized support will be critical, especially as larger rivals also push AI‑driven customer engagement tools into Latin America.

Innovation and R&D

Innovation and R&D Innovation is at the center of Zenvia’s strategy. The Zenvia Customer Cloud is designed as an AI‑powered hub for all customer interactions across channels such as WhatsApp, SMS, email, and social media. The company is leaning heavily into AI agents and generative chatbots, with an emphasis on tools that non‑technical users can configure quickly. This lowers adoption barriers and can speed up time to value for clients. Zenvia is also investing in analytics and data‑driven insights so its customers can better target campaigns, convert leads, and retain accounts. The SenseData acquisition supports this, adding more sophisticated customer success and data capabilities. The focus on the entire life cycle—from first contact through support and upsell—creates opportunities to embed Zenvia more deeply into clients’ workflows. Going forward, key innovation watchpoints include how rapidly customers adopt the AI features, how quickly the unified cloud platform becomes the main revenue engine, and whether the company can keep pace with global leaders in AI‑driven CX. Partnerships and ecosystem development, plus any moves into markets beyond Latin America, will also show how far the current innovation engine can scale.

Summary

Zenvia is transitioning from a regional messaging and CX provider into an AI‑driven, end‑to‑end customer experience platform. Revenue and gross profit have grown steadily, and operating performance has improved toward break‑even, but net income remains negative and recently moved in the wrong direction again. The balance sheet is reasonably solid, with moderate debt and positive equity, though the cash buffer is not especially large. Cash flow trends are more encouraging, with several years of positive operating and free cash flow supported by modest capital spending. Competitively, Zenvia benefits from strong Latin American roots, an integrated platform that spans the full customer journey, and specialized strengths in key channels like WhatsApp. At the same time, it faces intense competition in a fast‑moving, global CX market. The company’s future hinges on successful rollout and adoption of its AI‑powered customer cloud, continued innovation in chatbots and analytics, disciplined cost control, and careful expansion beyond its home markets. The story is one of a growing, increasingly efficient platform business that still needs to fully prove durable profitability and long‑term competitive strength in a crowded field.

NEWS

September 15, 2025 · 4:30 PM UTC

ZENVIA welcomes Piero Rosatelli as CFO & IRO

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September 10, 2025 · 6:30 PM UTC

ZENVIA Reports Q2 2025 Results

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