Logo

TWLO

Twilio Inc.

TWLO

Twilio Inc. • NYSE
$129.69 ▲ 2.11% (+2.68)
Market Cap $19.88 B
52w High $151.95
52w Low $77.51
Dividend Yield 0%
P/E 308.79
Volume 934.45K
Outstanding Shares 153.29M

Income Statement

Period Revenue Operating Expense Net Income Net Profit Margin Earnings Per Share EBITDA
Q3-2025 $1.3B ▲ $591.129M ▲ $37.248M ▲ 2.864% ▲ $0.24 ▲ $70.666M ▼
Q2-2025 $1.228B ▲ $554.2M ▼ $22.423M ▲ 1.825% ▲ $0.15 ▲ $88.776M ▲
Q1-2025 $1.172B ▼ $558.485M ▼ $20.017M ▲ 1.707% ▲ $0.13 ▲ $72.647M ▲
Q4-2024 $1.195B ▲ $574.418M ▲ $-12.47M ▼ -1.044% ▼ $-0.08 ▼ $63.484M ▲
Q3-2024 $1.134B $568.074M $-9.726M -0.858% $-0.061 $51.229M

Balance Statement

Period Cash & Short-term Total Assets Total Liabilities Total Equity
Q3-2025 $2.459B ▼ $9.712B ▼ $1.817B ▲ $7.895B ▼
Q2-2025 $2.543B ▲ $9.848B ▲ $1.804B ▼ $8.044B ▲
Q1-2025 $2.448B ▲ $9.815B ▼ $1.81B ▼ $8.004B ▲
Q4-2024 $2.384B ▼ $9.865B ▼ $1.913B ▲ $7.953B ▼
Q3-2024 $2.698B $10.037B $1.808B $8.229B

Cash Flow Statement

Period Net Income Cash From Operations Cash From Investing Cash From Financing Net Change Free Cash Flow
Q3-2025 $37.248M ▲ $290.431M ▲ $-161.502M ▼ $-374.82M ▼ $-234.386M ▼ $312.348M ▲
Q2-2025 $22.423M ▲ $277.084M ▲ $402.019M ▲ $-175.914M ▼ $502.135M ▲ $263.492M ▲
Q1-2025 $20.017M ▲ $191.042M ▲ $-19.14M ▼ $-125.794M ▲ $46.108M ▲ $178.315M ▲
Q4-2024 $0 ▲ $108.446M ▼ $129.098M ▼ $-407.77M ▲ $-170.226M ▲ $93.467M ▼
Q3-2024 $-9.726M $204.329M $267.355M $-642.78M $-171.096M $189.113M

Revenue by Products

Product Q3-2024Q4-2024Q1-2025Q2-2025
Communications Segment
Communications Segment
 $1.06Bn ▲$1.12Bn ▲$1.10Bn ▼$1.15Bn ▲

Five-Year Company Overview

Income Statement

Income Statement Twilio has grown its revenue steadily over the last five years, roughly multiplying its business several times since 2020. At the same time, it has consistently generated losses, but the size of those losses has narrowed meaningfully, especially in the most recent year, where operating results are close to breakeven. Gross profit has risen along with revenue, suggesting the core services are scaling reasonably well. The main issue has been high operating costs, especially sales, marketing, and R&D, but management appears to be tightening spending and moving the business toward a more disciplined, profit-aware model. Overall, the income statement tells a story of a company that has largely completed its “grow at any cost” phase and is now trying to prove it can turn a sizable revenue base into sustainable profitability.

Balance Sheet

Balance Sheet Twilio’s balance sheet still looks relatively solid. The company carries a good cushion of shareholder equity compared with its liabilities, which gives it some room to maneuver. Total assets remain high, though they have drifted down a bit from their peak, reflecting some balance sheet cleanup and possibly lower cash and investments. Debt sits at a moderate level and has been fairly stable in recent years, not ballooning as the company scaled. Cash is lower than it was a few years ago but remains meaningful. Overall, Twilio does not appear over-levered, but it no longer has as much excess cash as it once did, which increases the importance of maintaining positive cash generation going forward.

Cash Flow

Cash Flow The cash flow picture has improved clearly over time. Twilio moved from burning cash in its operations to generating positive operating cash flow in the last two years, with free cash flow also turning positive. Capital spending has been modest and quite stable, meaning the business is not overly capital intensive. This shift from cash burn to cash generation is a key sign that the business model is maturing and that internal cash can help fund operations and some growth, rather than relying heavily on external financing. The main watchpoint is whether this positive cash profile is sustainable through different economic conditions and competitive cycles.

Competitive Edge

Competitive Edge Twilio is one of the best-known names in cloud communications, especially among software developers. Its early focus on simple, flexible APIs created a strong beachhead: once its tools are deeply integrated into a customer’s systems, switching away can be painful and risky, which gives Twilio some stickiness. Its scale also lets it negotiate better telecom rates and support global reach, reinforcing its position. Acquisitions like SendGrid (email) and Segment (customer data) have broadened it from a pure communications pipe into a more complete customer engagement platform. At the same time, the space is competitive and increasingly crowded. Other CPaaS providers, traditional telecom vendors, and hyperscale cloud platforms are all pushing into similar territory. Pricing pressure, commoditization of basic messaging and voice, and customer efforts to optimize costs can all weigh on growth and margins. Twilio’s edge now relies less on simple messaging APIs and more on its integrated data, AI, and engagement stack—execution here will be critical to sustaining its moat.

Innovation and R&D

Innovation and R&D Innovation is central to Twilio’s identity. It built its brand by focusing on developers first and turning complex telecom functions into simple, programmable building blocks. Over time, it has layered on higher-value offerings: the Segment customer data platform, the Flex programmable contact center, and now its CustomerAI initiative, which aims to combine real-time communications with rich first-party customer data and modern AI models. R&D efforts are increasingly centered on using data and AI to make interactions smarter—things like better personalization, routing, analytics, and automation across messaging, voice, and email. Management has articulated a multi-year plan: tighten operations now, accelerate product execution next, and aim for faster, more profitable growth later in the decade. Partnerships, such as with Microsoft for AI-driven applications, are meant to amplify this strategy. The main risk is follow-through: Twilio must turn its ambitious roadmap and strong technology base into clear customer outcomes and monetization, rather than innovation that remains mostly conceptual or niche.

Summary

Twilio today looks like a scaled, maturing software platform that is still working through the transition from fast-growing, loss-making disruptor to disciplined, profit-focused incumbent. Revenue and gross profit have grown strongly, while losses have narrowed meaningfully. The balance sheet is still supportive, with moderate debt and a solid equity base, though the cash cushion is no longer as abundant as in earlier years, making continued positive cash flow more important. Competitively, Twilio retains real strengths: developer loyalty, global reach, an integrated stack that blends communications, data, and AI, and meaningful switching costs for existing customers. But basic communications services are under pressure from rivals and pricing, so future value will likely depend on higher-level, data- and AI-driven offerings like Segment, Flex, and CustomerAI. Overall, the company appears to be in the middle of a strategic pivot—from volume and expansion toward efficiency and differentiated, intelligence-driven customer engagement. The key questions going forward are: can Twilio sustain growth at scale, can it translate innovation into durable margins, and can it maintain its competitive edge as AI and cloud giants intensify their focus on this space.

NEWS

November 18, 2025 · 9:00 AM UTC

Twilio Unveils the 20 Honorees of its Third Annual AI Startup Searchlight Awards

Read more

November 13, 2025 · 9:00 AM UTC

Twilio's Latest Report Highlights Conversational AI's Rapid Adoption, Challenges, and Perception Gaps

Read more

October 30, 2025 · 4:05 PM UTC

Twilio Announces Third Quarter 2025 Results

Read more

October 28, 2025 · 6:16 PM UTC

Reimagining Financial Support with AI: How Klar is Using OpenAI and Twilio to Build the Future of Customer Experience

Read more

October 15, 2025 · 9:00 AM UTC

Twilio Enriches Its Customer Engagement Platform with Next Generation Tools for Data Reliability and Access

Read more