CHYM Q3 2025 Earnings Call Summary

1Key Financial Results and Metrics

Revenue Growth: Chime reported a 29% year-over-year revenue growth, reaching a revenue run rate of $2 billion.

Adjusted EBITDA: The adjusted EBITDA margin improved to 5%, up 9 percentage points year-over-year.

Active Members: Active members increased to 9.1 million, a 21% year-over-year growth, with a sequential increase of approximately 400,000 from Q2.

Average Revenue per Active Member (ARPAM): Grew 6% year-over-year to $245, with seasoned cohorts exceeding $350 ARPAM.

Purchase Volume: Total purchase volume was $32.3 billion, a 15% year-over-year increase; combined with outbound instant transfer (OIT) volume, it grew to $32.9 billion, an 18% increase.

2Strategic Updates and Business Highlights

Product Innovations: Launched the Chime Card, offering 1.5% cash back for direct depositors, enhancing the banking experience. The card is expected to drive significant growth in credit spend.

ChimeCore Migration: Successfully completed migration to ChimeCore, which is anticipated to improve gross margins to close to 90% in Q4 and enhance product development speed.

MyPay Performance: MyPay has reached a $350 million annual run rate with a transaction margin of over 45%. Loss rates have improved significantly, now below 1.2%.

Chime Enterprise: Early traction in the employer channel, with partnerships with Workday and UKG, showing promising adoption rates for direct deposit among employees.

3Forward Guidance and Outlook

Q4 Guidance: Revenue is expected to be between $572 million and $582 million, indicating 20% to 23% year-over-year growth. Adjusted EBITDA is projected between $43 million and $48 million with an 8% margin.

Full Year 2025 Guidance: Revenue forecasted at $2.163 billion to $2.173 billion and adjusted EBITDA of $113 million to $118 million.

2026 Outlook: Anticipated continued strong growth, with expectations for incremental adjusted EBITDA margins above mid-50s.

4Bad News, Challenges, or Points of Concern

Competitive Pressures: While Chime is leading in member growth, there are concerns about competition from other fintechs targeting paycheck-to-paycheck consumers with short-duration loans.

Mixed Volume Dynamics: The shift to OIT is causing a mix shift from traditional purchase volume to platform revenue, which may affect reported growth metrics.

Seasonal Variability: Q4 is expected to be a standard quarter, but there is caution regarding the potential for seasonality impacts in Q1 and Q2 related to tax refunds.

5Notable Q&A Insights

Member Growth and Competition: Management expressed confidence in their competitive position, noting that they are the top choice for consumers switching direct deposits, particularly among those earning up to $100,000.

Consumer Health: Despite macroeconomic concerns, Chime members are showing strong financial health, with robust spending patterns and increasing average balances.

MyPay and Instant Loans: Continued focus on improving MyPay's performance and the potential for future instant loan products, with a strong Net Promoter Score (NPS) indicating customer satisfaction.

Chime Card Adoption: Early results show that new members using the Chime Card are utilizing it for 80% of their spending, indicating strong initial adoption. Overall, Chime's Q3 2025 results reflect strong growth and strategic advancements, positioning the company well for future opportunities despite some competitive and market challenges.