Summary of Conduent Q4 2025 Earnings Call

1Key Financial Results and Metrics

Adjusted Revenue: $3.04 billion for FY 2025, down 4.2% from $3.18 billion in 2024.

Adjusted EBITDA: $164 million for FY 2025, up from $124 million in 2024, with a margin of 5.4%, an increase of 150 basis points year-over-year.

Q4 Adjusted EBITDA Margin: 6.5%, up 250 basis points year-over-year.

New Business ACV: $152 million in Q4, up 11% YoY; FY 2025 total was $517 million, a 6% increase.

Free Cash Flow: Negative $130 million for FY 2025, but positive $28 million in Q4.

Net Leverage Ratio: Decreased to 2.8 turns.

2Strategic Updates and Business Highlights

Leadership Changes: Harsha Agadi recently appointed as CEO, emphasizing a turnaround strategy focused on revenue growth, EBITDA improvement, and free cash flow generation.

Five Strategic Priorities: 1. Accelerate decision-making and execution. 2. Apply financial discipline in capital allocation. 3. Reduce cost structure, particularly in SG&A and technology. 4. Rationalize the portfolio into categories: fix, sell, or grow. 5. Improve conversion rates of the $3.2 billion qualified ACV pipeline.

Segment Performance:

Government segment revenue down 6.3% for FY 2025 but grew 1.8% in Q4.

Transportation segment revenue up 3.9% for FY 2025.

Commercial segment revenue down 5.9%, with significant declines in large clients but growth in new product sales.

3Forward Guidance and Outlook

2026 Expectations: While specific guidance was not provided, there is optimism for revenue growth in the Government and Transportation segments. The Commercial segment is expected to require further turnaround efforts.

Margin Improvement: Targeting steady state EBITDA margins of 8-10% in the medium term.

Portfolio Rationalization: Ongoing review with potential divestitures expected to accelerate.

4Bad News, Challenges, or Points of Concern

Revenue Declines: Overall revenue decreased in key segments, particularly Commercial, which faced a 15% drop in new business ACV.

Negative Free Cash Flow: The company ended FY 2025 with negative free cash flow, raising concerns about cash generation capabilities.

Competitive Pressures: Potential risks from AI disruptors affecting approximately 15-20% of revenue, particularly in the Commercial segment.

Implementation Delays: Delays in large projects impacted cash flow generation, indicating execution challenges.

5Notable Q&A Insights

Capital Allocation Strategy: CEO Agadi emphasized a disciplined approach to capital allocation, focusing on returns and the sustainability of business units.

Commercial Segment Focus: There is a renewed emphasis on deepening relationships with existing clients rather than acquiring new logos, particularly in healthcare.

AI Integration: Discussions highlighted the importance of partnering with AI disruptors to enhance service offerings and maintain competitive advantages.

Portfolio Rationalization: Agadi indicated that rationalization is a high priority and is being pursued aggressively alongside ongoing business operations. This summary encapsulates the key takeaways from Conduent's Q4 2025 earnings call, highlighting both the challenges and strategic initiatives aimed at driving future growth.