Summary of Crexendo Q4 2025 Earnings Call

1Key Financial Results and Metrics

Q4 2025 Performance:

Revenue: $18.1 million (up 11% YoY from $16.2 million)

Net Income: $1.2 million ($0.04 per share), compared to $500,000 in Q4 2024

Non-GAAP Net Income: $2.8 million ($0.09 per share), up from $2 million YoY

EBITDA: $2 million, compared to $1.5 million in Q4 2024

Gross Margin: 60% for Q4, down 1% YoY; full-year gross margin at 63%, up 1% YoY

Full Year 2025 Performance:

Revenue: $68.2 million (up 12% YoY)

Net Income: $5.1 million, compared to $1.7 million in 2024

Non-GAAP Net Income: $11.4 million

EBITDA: $8 million, up from $5.2 million in 2024

Cash and Cash Equivalents: $31.4 million, up from $18.2 million in 2024

2Strategic Updates and Business Highlights

Acquisition of Estech Systems, Inc. (ESI):

Acquired for $35 million, expected to enhance revenue and cash flow post-closing on March 1, 2026.

ESI generated approximately $26 million in 2025, with 80% recurring UCaaS revenue and gross margins of 86%.

Growth in User Base: Increased from 4 million to over 7 million users in three years.

AI Initiatives:

Launched CAIRO, an AI receptionist, with positive early feedback.

Recognized for advancements in AI, winning the Generative AI Product of the Year Award.

Operational Improvements: Successful migration of legacy infrastructure to Oracle Cloud, expected to improve margins.

3Forward Guidance and Outlook

2026 Goals:

Targeting continued double-digit organic growth while maintaining profitability.

Anticipates reaching a $100 million revenue run rate by the end of 2026.

Customer Acquisition Costs: Expected to remain stable post-ESI acquisition, with no significant changes anticipated.

4Bad News, Challenges, or Points of Concern

Product Revenue Decline: Product revenue decreased by 6% in Q4, reflecting a strategic shift away from lower-margin products.

Market Conditions: Some customers are hesitant to invest in large migrations due to macroeconomic uncertainties, potentially impacting future growth.

Gross Margin Fluctuations: Consolidated gross margins decreased slightly in Q4, which may raise concerns about sustainability in the face of rising operational costs.

5Notable Q&A Insights

Customer Acquisition Costs: The acquisition of ESI is not expected to significantly alter customer acquisition costs, which will remain similar to organic costs.

Strong Demand: Continued strong interest from partners and potential new licensees, particularly those transitioning from legacy platforms.

AI Receptionist Adoption: High applicability of the CAIRO solution across the customer base, with early feedback indicating strong potential for adoption and revenue increase.

Operational Synergies: Plans for operational efficiencies post-acquisition include consolidating back-office functions and migrating ESI to Oracle Cloud to achieve cost savings. Overall, Crexendo demonstrated solid financial performance in 2025, marked by consistent profitability and strategic growth initiatives, particularly through the ESI acquisition and advancements in AI technology. However, challenges such as product revenue decline and market hesitancy could pose risks to future growth.